# X-FIVE Wearables > X-FIVE Wearables knowledge base – help articles and documentation. ## USER MANUALS & QUICK START GUIDES - [X-Five Smartwatch Manual](https://support.xfivewearables.com/en_us/x-five-smartwatch-manual-BktKF4gi9.md): USER MANUAL VERSION 10 US The XFIVE Wearables smartwatch is NOT a medical device This device and related software - [Q7+ Smartwatch User Manual](https://support.xfivewearables.com/en_us/q7-smartwatch-user-manual-BkTQHCeWs.md): POWERED BY XFIVE USER MANUAL VERSION 10 US ldquoThis smartwatch is NOT a medical device This device and related software and - [X-Five S (square) Quick Start Guide](https://support.xfivewearables.com/en_us/x-five-s-square-quick-start-guide-SJ4KYNeic.md): Click the link below to download the X-Five S Quick Start Guide! X-Five S Quick Start Guide.pdf (2.27 MB) - [X-Five R (round) Quick Start Guide](https://support.xfivewearables.com/en_us/x-five-r-round-quick-start-guide-Sk8YK4gj5.md): Click the link below to download the X-Five R Quick Start Guide: X-Five R Quick Start Guide.pdf (2.46 MB) ## FREQUENTLY ASKED QUESTIONS - [Set Up Your Smartwatch: Initial Connection](https://support.xfivewearables.com/en_us/set-up-your-smartwatch-initial-connection-Hks9t4esc.md): Initial connection between your watch and phone must be done using the X-FIVE Wearables mobile app. It is compatible with most iPhones and Android Phones (a... - [How to adjust Brightness](https://support.xfivewearables.com/en_us/how-to-adjust-brightness-rJpaKVlj5.md): Access Brightness from the Quick Settings (swipe down from main screen) or find it in the full Settings. Then tap on the minus icon to reduce the brightness ... - [Warranty Policy](https://support.xfivewearables.com/en_us/warranty-policy-HJQuqNp09.md): Limited Warranty on X-FIVE Wearables: This limited warranty gives you, the consumer, specific legal rights. You may also be entitled to certain rights, whi... - [Changing Watchfaces](https://support.xfivewearables.com/en_us/changing-watchfaces-SJ2aKNxjc.md): There are two ways to change your smartwatch's watch face: NOTE: The X-FIVE Smartwatch comes with four interchangeable watch faces built in. ... - [How to enable or disable vibration](https://support.xfivewearables.com/en_us/how-to-enable-or-disable-vibration-rkDTYVgi9.md): From the main watchface, swipe down to reveal the Quick Settings. Then tap the vibration icon on the lower left to toggle on or off. - [Setting Alarms](https://support.xfivewearables.com/en_us/setting-alarms-r1rTtNxjc.md): Alarms cannot be set within 2 minutes of the current time. Your alarm clock will only save alarms that are 3 minutes after the current time. ... - [Notifications are enabled, but I am not receiving them](https://support.xfivewearables.com/en_us/notifications-are-enabled-but-i-am-not-receiving-them-HyNpKNlic.md): Check that the Bluetooth on your phone is on and that your phone can receive notifications. For Android users: Check that you have enabled the X-FIVE We... - [How do I turn off Notifications?](https://support.xfivewearables.com/en_us/how-do-i-turn-off-notifications-HJ7aK4xi9.md): To turn off all or certain notifications with the X-FIVE Wearables App, go to the Watch Notifications in the settings menu. You can also mute all notificatio... - [How to enable “Do Not Disturb” mode](https://support.xfivewearables.com/en_us/how-to-enable-do-not-disturb-mode-H1TFVgsq.md): From the X-FIVE Wearables mobile app, open Settings and tap Do Not Disturb. Set a time period to prevent your smartwatch from receiving all notifications (ot... - [Sports Mode](https://support.xfivewearables.com/en_us/sports-mode-r1YhYVxoc.md): Sports Mode data will appear on your app once you have ended your activity. Sports Mode requires a minimum of 3 minutes of activity, otherwise data will not ... - [Do I need my smartphone nearby while using Sports Mode?](https://support.xfivewearables.com/en_us/do-i-need-my-smartphone-nearby-while-using-sports-mode-Sk_ntNlo9.md): You can perform the sport either near your smartphone or away/not connected to your smartphone. Once the device comes within Bluetooth range of your smartpho... - [My smartwatch is not tracking data properly, what can I do to fix it?](https://support.xfivewearables.com/en_us/my-smartwatch-is-not-tracking-data-properly-what-can-i-do-to-fix-it-HkE3tNli5.md): If you can’t sync your X-FIVE Smartwatch, or if you have trouble with connected GPS or tracking stats, a restart is likely to resolve the issue. From t... - [How do I take a picture with my smartwatch?](https://support.xfivewearables.com/en_us/how-do-i-take-a-picture-with-my-smartwatch-HyenKNls9.md): To snap photos using your X-FIVE Smartwatch, navigate to the camera remote function. In the X-FIVE Wearables App, navigate to the settings page and tap Camer... - [Changing unit of measurement on smartwatch](https://support.xfivewearables.com/en_us/changing-unit-of-measurement-on-smartwatch-rJCiYEls5.md): Make sure your watch is connected to the X-FIVE Wearables App on your smartphone. Tap the 3 horizontal lines found at the top left corner of the app home... - [Can I swim with my X-FIVE smartwatch?](https://support.xfivewearables.com/en_us/can-i-swim-with-my-x-five-smartwatch-ryhst4ls9.md): X-FIVE smartwatches are IP67-rated water resistant. This means you can submerge the device up to one meter deep for up to thirty minutes. We... - [How do I erase all data on my smartwatch?](https://support.xfivewearables.com/en_us/how-do-i-erase-all-data-on-my-smartwatch-ByjsKExjc.md): Factory Reset your smartwatch to clear all of the data on your smartwatch. To reset your smartwatch, On the main watchface, swipe down from the top of the sc... - [Weather is not displaying correctly](https://support.xfivewearables.com/en_us/weather-is-not-displaying-correctly-H1I9FNgsq.md): Weather updates require connection through the X-FIVE Wearables mobile app. If you are connected to the app and within Bluetooth range of your phone, your wa... - [Is my X-FIVE Smartwatch Waterproof?](https://support.xfivewearables.com/en_us/is-my-x-five-smartwatch-waterproof-HyF5tVxi9.md): While no device is truly 'waterproof' this model is IP67-rated water resistant. This means you can submerge the device up to one meter deep for up to thirty ... - [How do I view notifications on my smartwatch?](https://support.xfivewearables.com/en_us/how-do-i-view-notifications-on-my-smartwatch-S15qKNxj5.md): For devices that can receive notifications, you can read them by navigating to Messages on your Smartwatch. To view unopened messages and notifications on yo... - [Setting Up Motion Gesture](https://support.xfivewearables.com/en_us/how-do-i-turn-on-the-motion-gesture-for-my-smartwatch-HkyCY4go9.md): Motion Gesture should be enabled by default as soon as you power on your smartwatch. If you find that it’s not working properly, open the mobile app on... - [X-Five Smartwatch FAQs](https://support.xfivewearables.com/en_us/x-five-smartwatch-faqs-rykot4eoq.md): How do I pair my smartwatch to my phone? Once the X-Five Wearables App is installed, open it to create an account, following the on-screen prompts to help... - [Starting and stopping Sports Mode on your smartwatch](https://support.xfivewearables.com/en_us/starting-and-stopping-sports-mode-on-your-smartwatch-ByihFNgiq.md): To start Sports Mode: On your smartwatch, scroll to the Sports Mode feature. Tap Sports Mode to view workout / sport options. Tap on the desire... - [How Do I File A Warranty Claim?](https://support.xfivewearables.com/en_us/how-do-i-file-a-warranty-claim-BJzsKEgi9.md): Email us at support@xfivewearables.com with a clear explanation of your concern and provide the following information : FCC ID (on back ... - [What is the battery life on my X-FIVE Smartwatch?](https://support.xfivewearables.com/en_us/what-is-the-battery-life-on-my-x-five-smartwatch-r1l0KEeoq.md): Typical battery life for the X-FIVE Smartwatch is 5-7 days . Actual usage time varies depending on user. If you use your smartwatch often for notifications, ... - [How do I set the time and date on my smartwatch?](https://support.xfivewearables.com/en_us/how-do-i-set-the-time-and-date-on-my-smartwatch-Sy7AYExj9.md): To set the time, you simply connect (pair) your smartwatch to your smartphone using the X-FIVE Wearables mobile app on your phone. Once paired, your ... - [Activating Continuous Heart Rate](https://support.xfivewearables.com/en_us/activating-continuous-heart-rate-SyT3K4esq.md): To activate this feature, go to the mobile app on your phone and open Settings. Then tap Continuous Heart Rate Detection to toggle it on and off. While this ... - [Can I adjust the active hours for the sedentary reminder?](https://support.xfivewearables.com/en_us/can-i-adjust-the-active-hours-for-the-sedentary-reminder-HJJTtEeoq.md): The active hours are from 10:00 AM - 6:00 PM and cannot be changed. Turn on reminders to move in the app to set a sedentary reminder alert. The s... - [How to clean the bands on your smartwatch](https://support.xfivewearables.com/en_us/how-to-clean-the-bands-on-your-smartwatch-ry_it4ejq.md): We recommend cleaning your band and wrist regularly - especially after intense workouts or sweating. Rinse the band with water or wipe it with a small amount... - [How long should I charge the smartwatch?](https://support.xfivewearables.com/en_us/how-long-should-i-charge-the-smartwatch-to-get-a-full-battery-SkG0FVgi9.md): Your X-FIVE Smartwatch takes about 1-2 hours to fully charge. - [Power On and Off](https://support.xfivewearables.com/en_us/power-on-and-off-HyBRFVxjq.md): To power on your device: On the X-Five Round model, press and hold the side button for a few seconds to turn on the device. Otherwise, tap and hold the s... - [Charging Your Smartwatch](https://support.xfivewearables.com/en_us/charging-your-smartwatch-rJPAtVljq.md): Plug the charging cable into the USB port of a computer or a UL-certified USB wall charger. We highly recommend using the USB port on your computer. Attac... - [Is my smartphone compatible?](https://support.xfivewearables.com/en_us/is-my-smartphone-compatible-H1O0FVgsq.md): The X-FIVE Wearables app is compatible with all iPhones running iOS 13 or later and Android phones running Android 9 or later. **To check check your phon... - [What Is The Music Remote?](https://support.xfivewearables.com/en_us/what-is-the-music-remote-on-my-watch-r1uL6lSO5.md): Music Remote allows you to play/pause, skip forward, or skip to previous song on music streaming from your smartphone. There is no functionality to store or... - [How to Change a Smartwatch or Fitness Tracker Band](https://support.xfivewearables.com/en_us/how-to-change-a-smartwatch-or-fitness-tracker-band-S1mt6lSu5.md): Smartwatches and Fitness Trackers with spring pins: To remove the current band from your device, turn the watch face down on a soft surface and note the... - [Bluetooth Connectivity and Range](https://support.xfivewearables.com/en_us/bluetooth-connectivity-and-range-BkG0TlHOc.md): BLUETOOTH LOW ENERGY While audio streaming devices such as wireless headphones use Bluetooth Classic to connect to your phone, devices such as smartwatch... - [Retailer Extended Warranty](https://support.xfivewearables.com/en_us/retailer-extended-warranty-rym2alH_9.md): If you have purchased one of our products directly from a retail store (in person or online) and additionally purchased an extended warranty from th... - [Proper Fit For Your Smartwatch Or Fitness Tracker](https://support.xfivewearables.com/en_us/proper-fit-for-your-smartwatch-or-fitness-tracker-r1ir6lSd5.md): PROPER FIT: For the most accurate measurement of steps, heart rate, or any other biometrics, it is important to have your device properly fitted. The watch... - [Connected GPS](https://support.xfivewearables.com/en_us/connected-gps-ryWn6lH_q.md): For devices with Connected GPS, the mobile app connects to your smartphone's GPS to track when Running Mode is activated in app. During your run, this will t... - [Samsung Connection Problems Or App Crashing](https://support.xfivewearables.com/en_us/samsung-users-who-can't-connect-or-app-crashing-r1opalruc.md): Samsung users who upgraded their OS to Android 12 may have encountered difficulty logging in or were kicked out of the app. The reason for this is that Andro... - [How to charge your smartwatch](https://support.xfivewearables.com/en_us/how-to-charge-your-smartwatch-SJmgNKpVc.md): All of our watches and fitness trackers include a charging cable that connects to the watch with either a magnetic connector, clamp style connector or cradle... - [Charging Issues With Your New Smartwatch](https://support.xfivewearables.com/en_us/charging-issues-with-your-new-smartwatch-BJTSBNei9.md): Battery protection mode may be enabled if the watch has not been used for an extended period of time. Therefore, it may need to sit on the charger for 1-2 mi... - [Is My Step Count Accurate?](https://support.xfivewearables.com/en_us/is-my-step-count-accurate-Hkuu6lrOc.md): The pedometer feature in our devices use an accelerometer to measure your movement in 3 axes (X-axis, Y-axis and Z-axis). The sensors are continually collect... - [Do I need a smartphone to use a smartwatch or fitness tracker?](https://support.xfivewearables.com/en_us/do-i-need-a-smartphone-to-use-a-smartwatch-or-fitness-tracker-S1IHSVgo5.md): Initial setup of our devices require pairing with a smartphone to set the time and date. Additionally, features including Notifications, Music Remote and Cam... - [How Do I Receive Messages And Notifications?](https://support.xfivewearables.com/en_us/how-do-i-receive-messages-and-notifications-S1aPBVxo9.md): Most of our smartwatches and fitness trackers have the ability to display notifications for texts, calls, social media and other apps. You can choose which n... - [Why Does The Mobile App Require Phone Access And Permissions?](https://support.xfivewearables.com/en_us/why-does-the-mobile-app-require-phone-access-and-permissions-ByABplrOc.md): When first pairing your smartwatch to your phone, the mobile app will request several permissions for phone access. These permissions allow your phone to com... - [Can I add apps to the watch?](https://support.xfivewearables.com/en_us/can-i-add-apps-to-the-watch-HkVoaxHOq.md): To ensure a stable and enjoyable user experience, our watches are not compatible with third party apps. - [How to clean your device](https://support.xfivewearables.com/en_us/how-to-clean-your-device-BybqplBOq.md): We recommend the following steps to clean your watch: Turn off your device and take it off your wrist. Wipe your Device clean with a soft, lint-free clot... - [How Do I Change The Language On My Smartwatch?](https://support.xfivewearables.com/en_us/how-do-i-change-the-language-on-my-smartwatch-BJYw6gruc.md): To set your language, follow these steps: Open the mobile app on your smartphone Tap the top left menu icon Scroll down and tap Settings Scroll down... - [Having issues with your watch connecting to the mobile app?](https://support.xfivewearables.com/en_us/having-issues-with-your-watch-connecting-to-the-mobile-app-ByrdSEli9.md): If your previously paired smartwatch is not consistently or reliably connecting with your phone and the mobile app when in Bluetooth range, follow these st... - [Why Do I Need To Update Firmware?](https://support.xfivewearables.com/en_us/why-do-i-need-to-update-firmware-HykYpxS_q.md): Firmware updates on your watch provide performance improvements, bug fixes, and feature enhancements. To check for and perform a firmware update on your smar... - [How Do I Create A Customized Watch Face?](https://support.xfivewearables.com/en_us/how-do-i-create-a-customized-watch-face-BybwTxSO9.md): In addition to a standard library of preset watchfaces, m ost of our smartwatches* allow you to create your own customized watchface. To create a c... - [Weather is not displaying correctly](https://support.xfivewearables.com/en_us/weather-is-not-displaying-correctly-ryDY6xSOc.md): For users that have already paired your watch to your smartphone using the mobile app and were previously getting regular weather updates please do the foll